Shipping & Returns

Delivery & Shipping

Self-Collection:

142 Joo Chiat Terrace, Singapore 427286

Delivery Fee:

Free on all orders

Delivery Slots:

• 9:00 AM – 6:00 PM, 6:00 PM – 10:00 PM

• Same-Day Delivery: Please inquire

Multiple Items to Same Address: Contact us for assistance

Additional Charges for Specific Locations:

• Sentosa & Marina Bay Sands: S$10 for parking & entry

Special Location Guidelines:

• Marina Bay Sands: Recipient must submit the delivery vehicle plate at security. Either sender or recipient must coordinate with security. Re-delivery due to clearance issues: S$30 + GST

• Jurong Island: Strict security applies. Re-delivery fee: S$30 + GST

• Paya Lebar Quarter: Security protocols apply. Re-delivery fee: S$30 + GST

We are not responsible for delays or failed deliveries due to:

• Recipient not at the provided address

• Incomplete/incorrect address

• No one present at the address

• No valid contact number provided

Re-Delivery & Address Changes:

• Requests within 12 hours of the original delivery or due to above issues: S$50 re-delivery fee

• Requests for delivery within a 1.5-hour window: Additional S$50 fee

• Fees may vary during festive or peak periods

Need help with delivery? WhatsApp +65 8201 3965 / +65 8910 6161

Returns & Refunds

Contact us via WhatsApp within 24 hours if you are not satisfied with the flowers.
Flowers & food are perishable and may vary in color, size, and shape, which adds to their unique beauty
Approved refunds are processed within 14 days.

Order Cancellations

Full Refund: Cancellations made at least 3 days before the delivery date (subject to a 10% or S$10 administrative fee, whichever is higher).
Next-Day Cancellations: Full purchase amount forfeited.
Cancellation Within 48 Hours: 50% of the order amount charged.

Please submit cancellation requests via

WhatsApp +65 8201 3965 or +65 8910 6161.